A good customer relationship management (CRM) system helps to enhance customer satisfaction which in turn increase sales and revenue. Technology is improving and advances in technology have made CRM software a global presence in many business applications ranging from account management to sales and marketing automation. As new technologies are emerging, they are shaping the CRM implementation in many ways. Read more at: http://it.toolbox.com/blogs/insidecrm/how-technology-advances-have-propelled-crm-to-the-next-level-70158

Multi-channel support means providing options to clients. Research indicates that the telephone is still the most common way customers choose to communicate with brands, especially if they want a quick response. However, customers also use live chat, email, customer service or self-service knowledge portals, social media, or other resources to get answers, nowadays. Companies who provide better customer service are able to retain customers regardless of communication channels used. Companies now integrate multiple channels for customer interaction with customer relationship management or CRM software to provide a better communication. Read more at: http://it.toolbox.com/blogs/insidecrm/will-your-customers-like-you-better-if-you-offer-multichannel-support-70139

Online businesses who are migrating from on-premise or custom e-commerce solutions to SaaS platforms are saving money on go-to-market and maintenance costs. Companies then reinvest these savings in attracting new customers, building loyalty, customer lifetime value, and ultimately creating a brand that echoes your target. Other than cost savings, SaaS platforms also provide agility. John Costello (valued contributor to Business 2 Community) writes about the common e-commerce difficulties experienced by brands powered by on-premise solutions. These include difficulties within the financial, technical and marketing realms of existing business. Read more at: http://www.business2community.com/digital-marketing/14-common-ecommerce-pain-points-currently-reducing-your-business-efficiency-and-roi-01349534#DqBQyR2eXfDAz7GL.97

Every organization is competing with each other. Companies have to motivate employees to increase productivity. Companies can do small operational tweaks for effective business growth.  Victoria Vessella (a valued contributor to Business 2 Community) writes in her article about the tips given by MVP Visuals President, Ben Camerota, on how small business can boost productivity. Read more at: http://www.business2community.com/small-business/3-ways-small-businesses-can-improve-employee-productivity-01350336#EwsXTJEVKMwyzWhX.97

Nowadays, the financial service industry is using social media to connect with their customers. But, as financial brands have begun to adopt digital and social media strategies, some trends have emerged. To know more about these trends, follow: http://www.business2community.com/finance/digital-and-social-media-trends-for-the-financial-services-industry-01353321#6IeZz8JZ8hZ0R7Th.97

In today’s digital age, B2B companies need to do more than connect with the target audience. They need to exercise integrated digital marketing as part of their business model. It’s high time for B2B companies take a step back and question that how they can integrate their digital marketing and create a single story across channels. They must also take into consideration on the current state of their digital marketing landscape. Read more at:  http://www.business2community.com/digital-marketing/5-steps-to-a-game-changing-integrated-digital-marketing-strategy-01354967#KqIOxVKqHT9oZgW1.97

The HR department is using big data in order to deal with massive data. These data can provide plenty of business intelligence if it is analyzed properly. An enterprise resource planning or ERP solution can handle the needs of the HR department, but one should know the critical problems HR faces on a day-to-day basis. Analytics tools also provide HR with important information on everything from employee performance to payment. Process automation also helps the HR department to make efficient use of their time by handling easily automated tasks. Read more at: http://it.toolbox.com/blogs/inside-erp/key-human-resource-management-features-for-your-erp-solution-70069

Most organizations are opting for cloud technology. It is improving operational efficiencies and is helping in cost savings. Cloud systems can also reduce travel expenses for employees. As a result, companies are bringing new solutions which will benefit the travel and expense management. Implementing these solutions can help organizations in savings. There are some considerations that every organization must know before purchasing any sort of expense management solution. Read more at:  http://it.toolbox.com/blogs/inside-erp/top-6-considerations-for-online-expense-management-introduction-70092

Every organization is concerned about information security. Despite efforts to invest in better protection, cybercrime is on the rise. No one is spared from such risks. There’s an increased attention on perceived security risks with the VoIP method of telephony. Whether a company is on a traditional phone network or a VoIP environment, voice calls can present a security risk. The risks associated with VoIP implementations can include: call hijacking, call tempering, and reroute calls to insert malware. Read more at: http://it.toolbox.com/blogs/voip-news/how-concerned-should-you-really-be-about-voip-security-a-hypefree-analysis-70102

BYOD or Bring your own device is a happening thing in today’s business world. “BYOD user behavior is potentially IT’s largest risk factor,” says Trent Fierro, director of product marketing for  HP networking company, Aruba Networks. It is changing the enterprise security landscape. Here are four ways that BYOD is pushing security in new directions. They are - Data Security is Everyone’s Concern, Perimeter Security is Dead, More Data Protection and Less Device Lockdown, and Greater Policy Flexibility. Read more at: http://it.toolbox.com/blogs/voip-news/four-changes-in-enterprise-security-after-byod-70099

The total cost of ownership or TCO separates one vendor of VoIP to another. An enterprise has telecom expenses as one of its biggest expenses. But, it is found that many companies fail to account for factors causing cost fluctuations, such as increasing data costs and high operational costs associated with employee-owned phones. Organizations must figure out the TCO for your VoIP solution. They are: CAPEX costs, OPEX costs, subscription costs, support costs, maintenance costs, ongoing training costs & network costs. Read more at: http://it.toolbox.com/blogs/voip-news/what-is-your-tco-for-your-voip-solution-70097

Open source CRM is very useful for small businesses. In small businesses, you have to maintain a balance between spending time doing what you do and devoting enough time to technology without sacrificing that relationship with the consumer. This article unfolds the seven advantages of open source CRM that will lift your business higher. They are: Affords Stability of Software, Allows Modification to Your Needs, Costs Little or Nothing at All, Provides Plenty of Support, Removes Required Licensing, Streamlines Productivity, and Reduces Operating Costs. Read more at: http://it.toolbox.com/blogs/insidecrm/open-source-crm-will-give-your-small-business-a-leg-up-70065

Nowadays, cloud technology is helping immensely in any business. But, there are many cloud computing applications which are emerging. One such application is wind power. Cloud tools are being used to store and model wind data which is measured by turbines. Jared Jaureguy (Consultant), writes in his article about some other unique applications of cloud computing in the business world. Read more at: http://it.toolbox.com/blogs/byod-cloud/8-unique-applications-of-cloud-computing-70066

According to Gartner Research, it was found that customer relationship management is growing faster than any form of enterprise software and it is also predicted that CRM tools will grow annually at the rate of 15.1 % until 2017. CRM integration helps to enable sales and marketing alignment and customer knowledge management. Marketing automation, sales automation, and knowledge management are revolutionizing the way organizations connect internally and externally. The relationship between marketing automation tools and CRM is complex and the impact of integrating marketing automation and CRM technologies is huge. To know more, follow: http://it.toolbox.com/blogs/insidecrm/marketing-sales-and-knowledge-management-demystifying-common-crm-features-70093

In future, maximizing customer experience, or CX, should be the main business strategy for any company. CX will also overtake price points and product details as a key selling point for organizations. Buyers will use more online portals, knowledge management tools, social media and email to communicate with brands. The brands who invest in making automated-service interactions will gain a more competitive advantage in the future.  Research shows that speed of resolution and accuracy are top priorities for modern consumers. But, what constitutes good CX? To know more, follow: http://it.toolbox.com/blogs/insidecrm/why-cx-the-importance-of-customer-experience-and-why-crm-still-matters-70094

VoIP and unified communication (UC) systems can track a wide range of data, from the most common types of support to multi-channel call volume. The amount of  business intelligence (BI)data  generated by these solutions, allow companies to streamline customer support operations, improve customer experience, and use their resources more effectively. In short, VoIP and UC systems offer a treasure of business intelligence data. Companies can use this data to optimize customer support, improve the customer experience, and identify potential issues to fix. Read more at: http://it.toolbox.com/blogs/voip-news/let-voip-analytics-help-your-business-intelligence-70078

In a research, it was found that a lack of internal change management is a key factor why ERP implementations fail. Change management isn't just an important tool for employee happiness and software adoption, but it’s also critical to operational efficiency and a high return on investment in ERP implementations. Project planning, employee training and communications, communicating the vision, and creating a formal change management program are some of the things decision-makers need to know about the role of change management in an ERP implementation. Read more at: http://it.toolbox.com/blogs/inside-erp/youre-probably-forgetting-this-critical-erp-success-factor-change-management-70085

In medical professional, data security breaches are common. The information breach happens due to mishandling of patient data. So, professionals today are learning how to protect patient data while handling it and storing it. Medical information is very crucial, so it is important to protect this data. Lewis Robinson (a business consultant), writes in his article about some top tips for protecting patients from a data breach. Read more at: http://it.toolbox.com/blogs/understanding-crm/top-tips-to-prevent-patient-information-breach-70079

Customer relationship management (CRM) solutions help SME companies to manage the ways they interact with customers. It also helps in reaching out to new and potential customers and improves support for existing clients. Nowadays, more companies have adopted these solutions, CRMs have incorporated new social & collaboration technologies to make it easier to connect with customers. Moreover, availability through cloud-based services has made CRM more affordable and effective for smaller businesses. Companies of all sizes rely on CRM to capture new customers because CRM personalizes team’s interactions with customers, mobile features let your team work remotely and interact with customers instantly, integrate with other business processes to help you in measuring ROI. Read more at: http://it.toolbox.com/blogs/insidecrm/3-reasons-your-company-needs-crm-70082

The goal of any business is to improve relationship with their customers. The better any business can manage customer relationships, the better chance to earn more revenue. Nowadays, with the use of CRM tools, one can discover your best customers are their specific needs. CRM technology enables businesses to capture and use sales, customer service, and marketing data which in turn identify consumer trends and expectations. It also helps you gather client data to find out buying habits, service preferences, and purchase power. Use of CRM requires planning and strategies for managing the introduction of the new technology. It also improves data analysis abilities and response time. Read more at: http://it.toolbox.com/blogs/insidecrm/using-crm-to-improve-relationships-with-targeted-customers-70064